We are here to help
Support
Our support team partners with municipalities and applicant organizations to keep plan reviews running smoothly. From technical triage to enablement sessions, we tailor assistance to your team’s needs.
Contact us
Submit a ticket through the in-app help panel or reach us directly using the channels below. We offer 24-hour acknowledgement and priority routing for critical production issues.
Success resources
Schedule onboarding, refresher trainings, or workflow optimizations with our customer success team. We document every session so new staff can ramp quickly.
Status and updates
System status, release notes, and maintenance schedules are posted in the CivicStream status center. Subscribe for proactive alerts tailored to your jurisdiction.